Forever One moissanite and Chatham created gemstones both come with a limited lifetime manufacturer's warranty with your purchase. This covers the stones only, not mountings and metal work. If a stone is damaged, cracked, or chipped over the lifetime of your jewelry, contact the respective manufacturer for repair.
We will cover one free sizing, and any prong retipping and stone tightening for up to 6 months after purchase. After that and for up to one year, we will repair your jewelry at wholesale cost. We cannot cover the loss of any stones, but can offer you wholesale cost on a new stone and the cost of repair for up to one year.
If you find any issue in the quality of your order, please contact us immediately so we can resolve the issue. Gemstones and diamonds are not guaranteed against chips and wear and tear. Settings are also not guaranteed against wear and tear, or "accidental damage" made by the customer. We suggest purchasing a private insurance policy from a company like Jeweler's Mutual to protect your jewelry against chipping, loss of stones, damage, theft, etc.
When sending your jewelry to us for repair, the customer is responsible for the cost of shipment. After we receive it, we will email you to let you know the estimate to repair (if applicable), and an estimated completion date. Please email us at firstname.lastname@example.org before shipping your piece.
Sample sale items are not eligible for warranty repairs or free sizings.